Frequently Asked Questions
No contracts, and we mean it! We’re confident you’ll love your service that’s provided by our expertly trained technicians and our award winning customer service! With over 1700+ 5 star reviews from real customers; we know a thing or two about keeping our customers happy and yards clean and healthy! On the off chance you decide the service isn’t a fit for your family or you’d just like to pause or skip a single service; just let us know at least four (4) business days before your next billing or service date. Our service is designed to eliminate stress from your life! With our all inclusive & upfront pricing; there’s no room for the hassle of any additional fees or hidden penalties should you decide to cancel or pause your service! Check out our terms of service for more info about billing and scheduling!
We scoop canine dog waste only. We get many requests to scoop cat, turtle, horse, and even turkey poop! However, we must turn those offers down. There’s plenty of dog waste that needs our utmost attention, and we are the dedicated doggy doo-doo heroes tasked with keeping your yard safe and clean!
On the day of your scheduled service, you will receive a text message when we complete the job prior to yours and we are en-route to your home. Normally, our routes are very densely curated, so our technician can be just minutes away on average. When we arrive for your first service, our friendly technician will come to your door and introduce himself and go over any questions or concerns you may have. If you’re not home, not a problem! We will proceed to perform our expert service in your yard!
Our skilled technicians are trained to walk in a “lawnmower” grid style pattern to ensure we don’t overlook any waste. Once your tech has made several passes over your yard, they will make a final thorough inspection of the area before completing service. Technicians will check the entire service area, including sides of your house, behind sheds, pools, rocks and bark or any specific areas mentioned at signup. After final inspection is complete, waste bags are tied up nice and secure and disposed of in your garbage waste receptacle and we make sure your gate is secured properly upon our departure with our ‘triple check” system to ensure your pooper stays put and your property is safe!
All of our full time friendly technicians are thoroughly vetted and screened & complete a rigorous and informative training program called “Doo Doo University”. Our technicians are required to maintain a clean driving record and are subjected to weekly driving and safety reports.
Our dedicated and dog loving technicians will always show up in our branded vehicle with our hallmark “916-DOG-POOP” and coordinating uniform & smile for easy recognition of our staff!
Introducing Doo Doo Squad’s YARD ODOR DESTROYER™!
No one understands STINK like a pooper scooper! We’ve used other commercial products in the past and we longed for something more. It took years to develop the right formula and we are proud to offer the BEST yard odor destroying agent on the market; created by the professionals who really understand the importance of a fresh yard! Our natural, potent bacteria formula turns into an enzyme and DESTROYS odors on contact. Our natural enzyme is environmentally safe, and most importantly safe for your pets and kids, grass and plants! YARD ODOR DESTROYER™ treatments are a highly requested service. We apply monthly and weekly applications as an add-on service to your current subscription. Our proprietary formula will soon be available for retail purchase online. For other pooper scooper business and residential use. Yes, it’s THAT GOOD!
Stress-free! Our ongoing, weekly service customers will be automatically enrolled in monthly auto-payment billing with the payment information submitted at time of sign up. Auto payments will initiate on a recurring cycle, on the same calendar day each month to which your initial billing was processed. An active credit or debit card must be used at signup and remain on file. Monthly billing must be authorized by your financial institution. Locked or disabled cards preventing payment may result in late fees. We do not accept cash, ACH, checks, COD’s, cash apps or any other forms of payment. All services rendered are prepaid. Your client login information will be emailed to you once you have completed the onboarding process on our website or over the phone. There you can easily access service invoices, make changes to your service and update your credit card information!
Your gate must be unlocked on your service day by 7am (start of business on service day). If you have a keyed entry, please use a “hide-a-key” method and let us know at sign up where we can find and return your key. We recommend a combination lock for ultimate ease of service and we will keep that combination on your account for ease of entry each week. Please be sure you update the office via phone or email with any new access codes or combinations so we can prevent an unsuccessful service attempt. If we are unable to access the yard due to a locked gate upon our arrival on your service day, you will be charged for the cleanup/visit attempt and we will come back the following week for a “double scoop” ; we are unable to return the same day for unsuccessful service attempts.
Don’t worry about us coming or going, our technicians implement our “Triple-Check” system that entails our technicians {{{SHAKE}}}, {{{SHAKE}}}, {{{SHAKE}}} on your gate 3 solid times, then they let go of your gate, then a swift [[[PUSH]]] of the gate inwards to assure your gate will not “pop” back open and your latch is fully secured. We want your pooper to stay put, and your property remain safe and secure. Any keys or clickers will be returned to their designated location. Any locks will be reattached and secured upon our departure. All gates are secured and closed when entering and exiting. Gates do not stay open during service.
We will always assume your dog(s) will be outside when we arrive for your service, so we will never leave your gate/entry point open to being breached. Technicians will enter cautiously with their materials in front of them to create a blockage to prevent an escape. We service thousands of yards monthly; keeping your dog safe and secure at home is Doo Doo Squad’s Top priority. In the event that your dog is not stranger friendly, please let us know when creating your account so we may use caution to ensure we do not enter your yard while your dogs are present. If your dogs are not stranger friendly and you are unavailable to bring your dogs inside during service after we call, text and knock on your door, you will be charged for the cleanup/visit attempt and we will come back the following week for a “double scoop”; we are unable to return the same day for unsuccessful service attempts.
If you have a gate code or combination lock, let us know and we will note your account so our technician knows how to access your yard. We ask that you have your gate unlocked between 7am-6pm, if you have a combination, let us know and we will note your account. If your lock is tough to reach, our technicians do have a small ladder on hand. Unfortunately, we DO NOT accept keys to your property. We suggest a “hide-a-key” method and inform us where to find it. If your gate is locked or inaccessible by the technician after we call, text and knock on your door, you will be charged for the cleanup/visit attempt and we will come back the following week for a “double scoop”; we are unable to return the same day for unsuccessful service attempts. Please take note we DO NOT gain access to a yard by entering through customers’ homes for sanitary, insurance and liability reasons and will not be considered. If you have a temporary blockage of your outdoor access, please let us know and we will skip service and return when the outdoor access point is restored. We are unable to service private apartment porches or balconies that do not have outdoor access points, second story balconies or porches will not be considered for service. We do not provide residential service to communal properties that do not have resident private yards. Please have your property management reach out to our team for information regarding our commercial service packages.
We cannot guarantee the same technician, however, we can guarantee the same impeccable service from each and every one of our friendly and knowledgeable staff!
If long grass, leaves, and other debris is present, it will be difficult for our technician to get a visual on all of the waste. So yes we can clean it but can’t guarantee we get it all with ongoing weekly service one you cut the lawn, remove debris and leaves the yard will be cleaned with regular ongoing service.
We are RAIN OR SHINE and we mean it! Our technicians are thoroughly trained to handle the toughest terrain, wind and rain! Our techs are equipped with all the expert tricks and tools of the trade to successfully provide impeccable service each and every time! We don’t let bad weather get in our way of making you smile!
We do not offer a service to treat yards against parvo and other communicable diseases amongst animals. The best action taken is preventative. Be sure to fully vaccinate your pets prior to allowing them in yards and communal outdoor areas until it is safe to do so. Contact your vet immediately if you suspect your dog is showing signs of illness and ask your vet for suggestions on treating your indoor and outdoor areas if they have been exposed to an illness. We provide our technicians with hospital grade, medical disinfectant to clean our tools and shoes throughout the service day. Technicians are not permitted to wear shoe covers for outdoor service. If you have concerns regarding these topics, please reach out to our knowledgeable support team.
We proudly service the greater Sacramento and surrounding areas including; Sacramento, Land Park, Pocket, Fair Oaks, West Sacramento, Elk Grove, Rancho Cordova, Folsom, Gold River, Antelope, Orangevale, Rio Linda, North Highlands, Mather McClellan, Natomas, Carmichael, Citrus Heights, Davis, El Dorado Hills, Woodland, Roseville and Rocklin, Loomis, Lodi, Stockton Area, Dixon. Check our website out for regular updates as we expand to new locations!
We pride ourselves on our consistency and reliability to our customers, while still being fair to our hardworking staff and we do take a handful of holidays off to ensure our dedicated staff are getting the time they need for a little R&R and time with their families. The following 2024 year holidays are observed and service will resume on the following scheduled pick up day. Memorial Day, 4th of July, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas Day and Thursday the 26th. Holidays off are not prorated as there will be two (2) times the amount of waste that has accumulated. Service will remain scheduled for the next regular service day.
To keep costs reasonable for our customers we do not utilize off-site disposal. Waste is collected and secured in industry tested and approved waste bags and disposed of within the customers garbage receptacle. We drive fuel efficient economy size vehicles. For safety reasons, we are not equipped to haul waste in enclosed vehicles for disposal.
Of course! We offer one-time services, weekly, bi-weekly and even tri-weekly in certain areas! We are happy to provide a one time service, but we’re confident you’ll love us and want to sign up for regular service! 😉