Starting service: All services are prepaid and billed in full at sign-up. Initial cleanups, add-on services & 1st month payment are processed upon sign up for ongoing services. Ongoing weekly customers will then be enrolled into automatic recurring monthly billing. Once sign-up is complete, you will be emailed your service schedule. We’re unable to schedule a specific service time & service times will vary week to week. It is not required that you be home for service. Please be sure we have outdoor access to your yard on your service day(s) 7AM-6PM.
As the customer, you are responsible for maintaining safe access throughout the yard and safe passage entering and exiting the yard on any service day(s). If we are unable to service due to accessibility or other restrictions, you will be charged for that visit’s attempt. Customer is responsible for alerting the office immediately in
writing or phone call regarding the temperament of your dog(s) to ensure the safety of our technicians and your dog(s). Customers MUST report any changes to account status, service notes and/or updates, etc. to the office immediately. Field Technicians servicing your home are NOT responsible and CANNOT update customer accounts or process cancellations. Text messages are not actively monitored, we cannot verify your account status or discuss your account via text or other social media message systems. Customers must contact our office by phone or email on our contact page.
Service Hours: Services will be completed anytime between 7am and 6pm Monday-Friday. We are closed weekends. Customers are not required to be home at the time of service as long as we have access to the yard and we have confirmation of the temperament of your dog(s) when scheduling service. We do not schedule times as our routes fluctuate week to week due to growth. Customer is responsible for updating our office staff with updated gate codes, combination locks or access codes prior to service.
Locked Gates: Must be unlocked on your service day by 7am (start of business on service day). If you have a keyed entry, please use a “hide-a-key” method and update the office in writing or phone call so we can make permanent notes on the account to ensure all of our technicians are aware of where to access your key. We recommend a combination lock for ultimate ease of service. Please update the office via phone or email with the combination code so we can access the yard and prevent an unsuccessful service attempt. If we are unable to access the yard due to a locked gate upon our arrival, you will be charged for the cleanup/visit attempt.
Community Gate Codes: are your responsibility to provide the code and update the office on our contact page if your community gate code changes periodically. Field Technicians do not have access to update your account, gate codes must be updated with our office staff.
Doo-Doo Tracker: All Doo Doo Squad service technicians have a GPS tracking device on their person while performing service, so we can verify and confirm that service is being provided in real time via our Quality Assurance Satellite System. Additionally, all company branded vehicles have satellite tracking for additional verification of arrival and departure when servicing your property. You may also opt-in to our automated text service, “Doo-Doo Tracker” to receive a text when we are on the way. We do not provide a refund if text or tracking information is not transmitted. Please reach out to your cellular carrier to ensure our SMS transmissions are not being blocked or flagged as spam. “Doo Doo Tracker” is a free, bonus amenity with our service.
Number of Pets: Notification of any changes in the number of dog(s) in your household is required and prompt payment of associated balances are due immediately. Additionally, our Field Technicians will record and verify the number of dogs listed on your account. Technicians will take note of any unusual increases in waste or conditions and will subsequently be reported to management for an account review. Households that fail to inform management of the correct number of dog(s) that are being serviced shall result in additional charges.
Service Area(s) by default, Doo Doo Squad services backyards. If your front yard or additional areas are in need of service, customers must request so at sign-up. Existing customers who would like to add on front yard service or change their service area may use our contact page or call the office and an account manager can make the necessary changes to your billing.
Deodorizing Treatments: are applied once per month and scheduled accordingly. Customers may request weekly Deodorizing Treatments as an additional add-on service.
Service Intervals: Service times will vary each week and are not guaranteed to be consistent. Should your service day change, you will be notified in writing. We are unable to schedule any specific time frames and cannot guarantee any estimated arrivals.
Dog Waste: is expertly “scooped” by our thoroughly trained technicians and bagged using proprietary approved waste bags, then disposed of by way of the customer’s waste receptacle. Please be sure to have a waste receptacle accessible to technicians on your service day. If a waste receptacle is not available, the waste bag will be left at or near your gate commonly visible. Our technicians are NOT permitted to carry any dog waste away from your property, and will not be transported. We are not equipped to dispose of the waste for you.
Gates and Latches: for the safety of your dog(s) and property, it is your responsibility to maintain your gate and latch. We are not responsible for any faulty, broken or damage to gates or latches and canines breaching your fence line.
Promotional Discounts: Our current promotion coupon code: ONEFREEMONTH
Ongoing customers that redeem ONEFREEMONTH code at time of signup will receive a thirty-three percent (-33%) discount off three (3) consecutive months of service, equalling the value of one (1) month of service. Any promotional discounts will only apply to weekly customers with ongoing service and do not apply to initial cleanup service or add on service totals. Promotional offer discount codes cannot be applied to one time cleanups and will not be honored when billed if applied at the time of sign up. In addition, Promotional codes can only be redeemed once by your household for ongoing service. Customer acknowledges that all service cancellations under redeemed promotion, initiated for any reason by either party within twelve (12) consecutive months of promotional redemption for service; customer agrees and understands any promotional discounts will be forfeited and customer will be charged at the current full price service rates that apply to services rendered. Current pricing is reflected on our website. All final calculated balances are due upon initiation of a cancellation. Service accounts will remain active until any outstanding balances are collected and then closed out by our billing department and you receive confirmation of the closure in writing. Promotions may not be combined with any other service or add on services at any time. Any service that is placed on any temporary pause while promotional discounted services are in effect, please take note that promotional discount rates cannot be carried over into future reinstated months of service after service has been placed on a temporary pause. Subsequently, the redeemed promotion will be forfeited and customers will be charged for all services rendered with their current balance due. Service cannot be placed on pause with an outstanding overdue balance. Any promotion, discount, or offer must be applied at time of service and may not be redeemed after sign up.
Fees and Promotions are subject to change at any time. We reserve the right to change or nullify promotions at any time. In the event of a rate increase, we will notify current customers within fifteen (15) business days before the new rates are in effect.
Gift Cards: Gift cards must be redeemed at checkout and are for new customers only. Gift Cards are to be applied at checkout and cannot be applied retroactively to an existing account. Promotional gift cards cannot be combined with any other promotion, one time cleanup, initial cleanup or add on services. Gift Cards cannot be. redeemed more than once, per household or account. Gift Cards are valid for ongoing weekly service customers only. Gift Cards hold no cash value, void where prohibited.
Observed Holiday Schedule 2024: The following holidays are observed and service will resume on the following scheduled pick up day. Memorial Day, 4th of July, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas Day and Thursday the 26th. Holidays off are not prorated as there will be two (2) times the amount of waste that has accumulated. Service will remain scheduled for the next regular service day.
Refunds: Money back guarantees are only valid for regular weekly service. Initial cleanups and One-Time Cleanups do not qualify and will be serviced again promptly if unsatisfactory. If regular service is not satisfactory, please send us a photo and location of the area we missed, and we will schedule a prompt re-scoop. If we are unable to schedule a re-scoop prior to your next service, a full refund will be given at the regular weekly rate for the last performed service if you contact us within twenty-four (24) hours of your last service. It is the customer’s responsibility to inform us of any service issues immediately following service; within twenty-four (24) hours. We will correct any concerns or issues in a timely manner. Retroactive refunds will not be issued for service complaints or concerns that are not promptly reported to staff. We are unable to determine missed waste after new waste accumulates. Refunds will not exceed the amount of 1 week of regular service.
Inclement Weather, Smoke or Road Blockages; may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard on your next service day and no refund will be provided as the next service will be double the amount of waste and labor.
Balances Due: All services are prepaid. Weekly customers are billed on a rolling monthly basis thereafter, we do not prorate. Balances not received upon scheduled due date, a $20 late fee will automatically be applied for each failed attempt. Delinquent accounts with thirty (30) days past due and we are unable to resolve your debt, your account will be sent into collections. Multiple late payments may result in permanent cancellation of services and you will be unable to reinstate service in the future.
Paused Service: You may initiate a service pause within four (4) business days from your next service and billing period by contacting us. If you are currently active in a promotional period of service, please see our Promotional Discounts section for more information. Service pauses can be initiated for up to thirty (30) calendar days and we must be given a return date to resume service at the time of your submitted request. Please take note: We do not send out reminders that your service is resuming or restored on your desired date. Once it’s in our system, our automation will bill and schedule you on or before your desired return date. Once you are billed, processed and placed in our route and you initiate a change or are prompted to cancel service, a $25 processing fee will be deducted from your billed amount. When your service resumes, our technicians will report to headquarters if there is a necessary initial cleanup charge for any waste that may have accumulated during your paused service. We do not refund skipped or missed services while service is active. All account changes, pauses, skips and cancellations must be notified to us within at least four (4) business days of your next service & four (4) days prior to your next processed billing cycle. You may use your customer portal to make these requests as well as visiting our contact us page. Please note that excessive pauses or cancellations may lead to termination of services or a processing fee of $25 per occurrence.
Damages & Liability: Doo Doo Squad assumes no liabilities for damage to yards, gates, latches, pets or other properties. If your yard is under any construction done, concrete poured, landscaping, sod, etc; it is your sole responsibility to contact us no less than four (4) days prior to your service day and you must secure your yard, by locking, roping off, caution tape or signage etc. so it is clear to any technician that no entry is permitted to avoid any potential damage or disturbance to the area(s). we normally service or access. We will not be held responsible for any damages. We receive high volumes of calls, emails & requests daily that will cause imminent delays by our small staff to update your account notes and relay any changes to your technician. Do not assume your message has been viewed & translated to field staff. Our technicians in the field do not receive text messages. It’s vital you take extra precaution and secure the area to prevent any disturbance to it.
Initial & One Time Clean-Up Fees: If our technicians determine upon arrival that the waste estimate exceeds what was communicated to the sales team or upon sign up; customer accepts and authorizes up to an additional $75 adhoc clean up fee to be charged to your account by the direction of management. If the waste is excessive and beyond the scope of the additional fee & we are unable to reach you to secure additional funds to cover the scope of work needed; we reserve the right to cancel and not provide any service and a refund will be provided, minus a $75 service call fee deduction.
Autopay: Ongoing weekly service customers will be automatically enrolled in monthly auto-payment billing with the payment information submitted at time of sign up. Auto payment will initiate on a recurring cycle, on the same calendar day each month to which your initial billing was processed. An active credit or debit card must remain on file and monthly billing must be authorized by your financial institution. Locked or disabled cards preventing payment may result in late fees. We do not accept cash, ACH, checks, COD’s, cash apps or any other forms of payment. We do not invoice for residential service. All services rendered are prepaid.
Rates: As of January 1st 2023 rates increased for current customers to our newly posted rates that took place in late 2022. If you were on your promotional period during this transitional time you will be upgraded to our current advertised rates on our website. The adjustment is so we can continue providing you and your family with dog waste clean up service. Due to increased costs for materials, insurance, labor, fuel, and regulatory compliance have made a price increase necessary for all of our customers.
Force Majeure: No Parties herein shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 30 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 30 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.
Cancellations: Either party may terminate service in writing. You can contact us in writing at any time. Unpaid balances are due upon cancellation. Ongoing service is at a discounted rate. Once ongoing service has been established; customers who initiate cancellation within your first one (1) to six (6) regular services at the discounted initial rate will be charged the difference for the initial clean up at our current advertised one time clean up rates to close the account. Service will be discontinued and any balances will be applied towards the one time cleanup rate & charged any difference. All cancellation requests must be approved and confirmed by Doo Doo Squad. Confirmation of cancellation request within four (4) business days requires your response to accept or decline any remedial offers & fulfill a reason for cancellation in order to close out the existing account. If your account has been processed, charged and placed on route and a cancellation is initiated, your payment will be refunded to you, less a $25 processing fee.
Terms of Service: may be updated periodically and as the customer it is your responsibility to check back on this page for any updates.
By initiating service: both parties agree to the above terms of service outlined above.
We look forward to providing you with our one of a kind, award winning service – so you never have to scoop Doo Doo again! If you have any questions or comments, please contact us. We can’t thank you enough for your business.
December, 2023 Doo Doo Squad, LLC
January, 2023 Doo Doo Squad, LLC
December, 2022 Doo Doo Squad, LLC
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