Terms of Service
By requesting the service, you agree to the following terms and conditions:
Introduction
Welcome to Doo Doo Squad! By requesting our services, you agree to the terms outlined below. These terms may be updated periodically, and it is your responsibility to review them regularly.
Service Overview
Property Access
- By requesting service, you authorize Doo Doo Squad staff to access the designated property on the specified service day or applicable makeup day.
- All service requires access through an outside gate. We do not enter homes due to the nature of our business.
Service Hours
- Services are performed Monday through Friday, between sunup and sundown.
- Specific service times are not guaranteed, as routes vary weekly.
Locked Gates & Community Gate Codes
- Gates must be unlocked by sunup and remain accessible throughout the day.
- For keyed entry, a “hide-a-key” method or combination lock is recommended.
- Provide any access codes via the Customer Portal.
Customer Responsibilities
- Ensure safe access to the yard, clearing hazards, and providing secure passage for technicians.
- Secure aggressive dogs on service days to prevent incidents. Doo Doo Squad is not responsible for injuries or damages caused by unsecured or aggressive dogs.
- Notify the office of changes to:
- Dog temperament
- Gate codes or access instructions
- Account details (including payment methods & service updates)
- Use the Customer Portal to:
- Update services
- Upgrade or downgrade plans
- Cancel services
- Update payment information
- For rental or shared properties, the account holder is solely responsible for property access and payment obligations.
Billing & Payments
Starting Service
- All services are prepaid and billed monthly upon sign-up.
- Initial cleanups, add-on services, and the first month’s payment are processed upon sign-up.
- Service continues on a month-to-month basis unless canceled.
Autopay
- Customers are automatically enrolled in monthly billing on the same day each month.
- Failed payments incur a $20 late fee per attempt. Accounts past due 30+ days may be sent to collections.
- If sent to collections, additional recovery fees may apply.
Rate Increases
- Accounts are subject to yearly rate increases based on current advertised rates.
- Customers paying above the advertised rate remain at their current pricing.
- Customers paying below the advertised rate may be adjusted annually.
- Special cases (e.g., large yards, excessive waste) may have higher increases.
- Customers will be notified at least 15 days before rate increases.
Observed Holidays
Doo Doo Squad observes the following holidays:
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Eve
- Christmas Day
What If My Service Falls on a Holiday?
- If your service day is on a holiday, we will skip that week and perform a double cleanup the next week.
- You will still be charged for both weeks, as the double cleanup covers two weeks’ accumulation.
- Flat-rate monthly pricing means no rate adjustments for holidays.
Operational Details
Social Media & Media Use
- By using our service, you grant permission for photos/videos of our work on your property.
- These images may be used for:
- Social media
- Marketing
- Commercial purposes
- No personal information (addresses, faces, etc.) will be included.
Doo Doo Tracker
- Our technicians use GPS to confirm service completion in real-time.
- Customers can opt-in for text notifications when technicians are en route (subject to occasional transmission issues).
Service Areas
- Standard service includes backyards only unless otherwise requested.
- Doo Doo Squad reserves the right to modify service areas as needed.
Dog Waste Disposal
- Waste is bagged and placed in the customer’s trash receptacle.
- If no receptacle is available, bags will be left near the gate.
- Technicians cannot transport waste off-site.
Paused Service & Cancellations
Paused Service
- Customers may pause service for up to 3 months by notifying us via the Customer Portal at least 4 business days before the next service.
- Service automatically resumes after the pause, and billing restarts.
- Waste accumulation during the pause may result in an initial cleanup charge of $10 per 13-gallon bag.
Cancellations
- Either party may terminate service at any time in writing.
- All unpaid balances are due upon cancellation.
Cancellation Fees for Promotions
- Free Initial Cleanup: Cancelling before 3 months will default to regular initial cleanup or one time cleanup rates and charged upon cancellation.
- One Month Free Promo: Canceling during the first 3 months voids the free month, and you will be billed at the regular rate.
Disputed Charges
- Customers must dispute charges within 7 business days of the charge date.
- Doo Doo Squad will review disputes and respond within 10 business days.
Damages & Liability
- Customers must maintain gates, latches, and yard conditions.
- Doo Doo Squad is not liable for damage to property, gates, or landscaping.
- Liability is limited to the cost of service provided.
- We are not responsible for incidental or consequential damages (e.g., missed visits, service delays).
Force Majeure
- If service is missed due to uncontrollable events (e.g., natural disasters, pandemics, sick employees, vehicle breakdowns), service will resume on the next scheduled day.
- Missed waste will be removed on the next visit with a double scoop.
- No refunds will be provided for force majeure events.
Terms Updates
- Our Terms of Service may be updated periodically.
- Customers should review updates via our website or Customer Portal.
Closing Statement
We look forward to providing award-winning service—so you never have to scoop Doo Doo again!
For any questions, please contact us.
Thank you for choosing Doo Doo Squad!
Last Updated:
April 2024 – Doo Doo Squad, LLC
