Terms of Service

Doo Doo Squad Terms of Service

1. Introduction and Acceptance

Welcome to Doo Doo Squad! By requesting or using our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“TOS”). These terms, along with our Privacy Policy, govern your use of our services. Please read both documents carefully. If you do not agree with any part of these TOS or our Privacy Policy, you must not use our services.

2. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and disclose your information. Our Privacy Policy is incorporated into these TOS by reference and is available here: Privacy Policy

3. Service Overview

Doo Doo Squad provides professional pet waste removal services to both residential and commercial clients throughout the greater Sacramento area, including Folsom, Roseville, Rocklin, and surrounding communities.

Our services include:

• Residential Pet Waste Removal: Weekly services to maintain a clean and safe yard for your family and pets.
• Commercial Pet Waste Removal: Customized pet waste removal solutions for businesses, apartment complexes, parks, and other commercial properties.
• One-Time Cleanups: Special cleanups for occasions such as move-outs, neglected yards, or for busy pet owners who need a fresh start.
• Deodorizing Services: Pet-friendly deodorizing to eliminate odors and keep your outdoor space fresh.

Our standard service includes:

• Removal of all dog waste from your designated service area, typically the backyard—unless upgraded to include front yard service as an add-on.
• Bagging and disposal of waste in your provided receptacle.
• Optional deodorizing services upon request.

Exclusions:

• Removal of other types of waste, such as trash or yard debris, is not included.
• We do not enter homes or other enclosed structures.

4. Property Access

You authorize Doo Doo Squad staff to access your designated property on the scheduled service day or applicable makeup day. All services require access through an outside gate. We do not enter homes. Gates must be unlocked by the scheduled service time and remain accessible throughout the service day. For keyed entry, a “hide-a-key” method or combination lock is recommended. Access codes must be provided via the Customer Portal.

If we are unable to service your property due to a locked gate, inaccessible yard, or a dangerous dog not being secured, we do not issue credits. Your service will resume on the next scheduled visit, and charges will still apply, as waste will accumulate between visits.

5. Service Hours

Services are performed Monday through Friday, between sunup and sundown. Specific service times are not guaranteed, as routes vary weekly.

6. Customer Responsibilities

• Property Access and Hazards: You are responsible for ensuring safe access to the yard for our technicians. This includes:
  • Clearing any hazards such as sharp objects, debris, or obstacles that could cause injury.
  • Providing clear and unobstructed pathways for our technicians to access all areas where pet waste removal is required.
  • Maintaining gates, fences, and latches in good working order to prevent accidental escape of pets or injury to our technicians.
• Aggressive Dogs: You are solely responsible for securing any aggressive or potentially dangerous dogs on service days. This can include:
  • Keeping dogs indoors or in a secure enclosure.
  • Using leashes or muzzles as appropriate.
  • Clearly warning our technicians of any dog with a history of aggression or biting.
• Notification of Changes: You must promptly notify us of any changes to the following, within the specified timeframes:
  • Dog temperament or behavior: As soon as possible—ideally before the next scheduled service to ensure safety and proper care.
  • Gate codes or access instructions: At least 24-48 hours in advance to prevent service disruptions.
  • Account details (payment methods, service updates): Before the next billing cycle or at least 48 hours before a scheduled payment or service update to avoid any issues.
• Customer Portal: Please use the Customer Portal to:
  • Update services.
  • Upgrade or downgrade plans.
  • Cancel services.
  • Update payment information.
• Rental and Shared Properties: For rental or shared properties, the account holder is solely responsible for property access, compliance with these terms, and payment obligations.

7. Billing and Payments

• Service Terms & Billing Policy: All services are prepaid, and payment is required before scheduling. Upon signing up, your card will be charged, and you will be added to the service schedule. Service is provided on an ongoing, month-to-month basis, automatically renewing each month until canceled. By enrolling, you acknowledge that services will automatically renew each month until canceled.
• Automatic Payments & Opt-Out:By signing up for our service and checking the box marked “Authorize Autopay,” you agree to enroll in automatic monthly billing (autopay) for ongoing recurring service. Your payment method will be charged automatically each month unless you cancel. Since service is continuous, we do not send monthly reminders.
• You can manage your billing details, view invoices, and update payment preferences at any time through the customer portal. If you wish to opt out of autopay for the following billing cycle, you must do so at least four (4) business days before your next billing date. If you opt out, payments will be due manually at the start of each billing cycle.
• Late Fees & Collections: A $20 late fee will be applied per failed payment, covering administrative costs. If your account is overdue for 30+ days, we will provide written notice before referring your account to collections. Additional recovery fees will reflect actual collection costs and comply with California law.
• Rate Increases: Doo Doo Squad reserves the right to implement annual rate increases. Customers will be notified at least 30 days in advance of any rate increase, with the new rate becoming effective on the next billing cycle following the notification.
• Billing Disputes: If you believe there is an error in your billing, you must dispute any charges within 30 days of the charge date. However, we reserve the right to review disputes raised after this period in accordance with California consumer protection laws. Please contact customer service to resolve any discrepancies. All billing records will be kept electronically, and customers may request those records at any time.

8. Observed Holidays

Doo Doo Squad observes the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day.

Holiday Service:

If your service day falls on a holiday, we will skip that week and perform a double cleanup the following week. Our technicians will remove all accumulated pet waste from the previous two weeks. You will still be charged for both weeks, as the double cleanup covers two weeks’ accumulation.

Our flat-rate monthly pricing remains consistent, ensuring no rate adjustments for holiday scheduling changes.

9. Operational Details

• Social Media & Media Use: By using our services, you agree that we may take photos and videos of our work for documentation, training, and promotional purposes. These images may be used on our website, social media, and other marketing platforms. If the images or videos feature personally identifiable information, we will seek your explicit consent.
• Doo Doo Tracker: Technicians use GPS to confirm service completion. Customers can opt-in for text notifications.
• Service Areas: Standard service includes backyards only unless otherwise requested. Doo Doo Squad may modify service areas as needed.
• Dog Waste Disposal: Waste is bagged and placed in your trash receptacle. If no receptacle is available, bags will be left near the gate. Technicians cannot transport waste off-site.

10. Paused Service & Cancellations

Paused Service: You may pause service for up to 3 months by notifying us via the Customer Portal at least 4 business days before the next service. After the 3-month pause period, services will automatically resume, and you will be billed accordingly. If you wish to cancel service after the pause period, you must notify us before the end of the 3 months to avoid automatic resumption.

Cancellations: Either party may terminate service at any time in writing. You may cancel anytime through the Customer Portal or by contacting customer service. Cancellation requests must be processed within 3 business days. All unpaid balances are due upon cancellation.

Cancellation Fees for Promotions (New Clients Only):

• Free Initial Cleanup: The free initial cleanup covers up to 20 standard-sized trash bags or six (6) months of accumulation, whichever comes first. Excess waste beyond this limit incurs a $10 fee per additional bag. This offer is for customers enrolling in ongoing service and is not available for one-time cleanups. Canceling within the first three (3) months will result in a charge for the initial cleanup at the standard one-time cleanup rate, applied to the final invoice.
• One Month Free Promo: Canceling within the first three (3) months voids the free month, and you will be billed at the regular rate.

11. Liability and Disclaimer

• Liability Waiver: By using our services, you agree to release, indemnify, and hold harmless Doo Doo Squad, its employees, agents, and affiliates from any and all claims, liabilities, damages, losses, or expenses arising out of or in connection with:
  • Injuries or damages caused by unsecured or aggressive dogs on your property.
  • Injuries to our technicians due to hazardous conditions on your property that were not disclosed or addressed.
  • Damage to Doo Doo Squad’s equipment or property caused by unsafe conditions on your property.
  • Damage to your property, gates, or landscaping, except to the extent caused by our gross negligence or willful misconduct.
• Disclaimer: We are not liable for incidental or consequential damages, except as required by California law, including damages caused by our gross negligence or willful misconduct, and our liability is limited to the cost of the service provided.
• Exceptions: The limitations of liability and disclaimers in this section do not apply to claims arising from our gross negligence or willful misconduct.

12. Force Majeure

• Unforeseeable Events: In the event of unforeseeable circumstances or events beyond our reasonable control (e.g., natural disasters, pandemics, severe weather, unexpected equipment failure), which prevent us from performing our services as scheduled (“Force Majeure Event”), we will make reasonable efforts to notify you as soon as possible.If we miss a service day for any reason, including illness or other unforeseen events, we will make every effort to perform the service on the next scheduled service day. You will still be charged for the missed service as waste will accumulate between visits.
• Resumption of Service: Service will resume on the next scheduled day that it is safe and reasonably possible to do so following the Force Majeure Event. Any missed waste will be removed on the next visit.
• Service Credit: We do not provide service credits for missed service days due to Force Majeure Events or other unforeseen circumstances. Waste will accumulate, and you will be charged for the missed service. The double cleanup required on the next visit will address the additional waste.
• Extended Disruptions: If a Force Majeure Event causes a significant disruption to our services (e.g., an extended service outage), we will communicate with you regularly to provide updates and discuss alternative arrangements, which may include temporary service suspensions or adjustments to the service schedule.

13. Terms Updates

We may update these TOS periodically. We will notify you of material changes via email or through the Customer Portal. Your continued use of our services constitutes acceptance of the updated TOS.

Contact Information

If you have any questions or comments about this Terms of Service, please contact us at:

Doo Doo Squad, LLC
4090 Wayside Ln Unit A
Carmichael, California 95608
Phone: 916-DOG-POOP

Effective Date: February, 2025